Patients’ Rights and Responsibilities
The Hobart Clinic is committed to providing you with the very best care. The following is an outline of your rights and responsibilities as a patient in our hospital ensuring that you receive the very best care possible from appropriately qualified and experienced staff.
If during your stay, you or your family have any concerns, in the first instance, please direct them to the Nursing Unit Manager or the Director of Nursing, so that your concerns can be resolved as quickly as possible
The Hobart Clinic commits to the rights listed in the Australian Charter of Healthcare Rights. These are: access, safety, respect, communication, participation, privacy and comment.
You have the right to…
Considerate and respectful care, regardless of your beliefs and ethnic, cultural and religious practices.
- be treated with care, consideration and dignity
- receive holistic, evidence-based care
- access to an interpreter
- be informed of the estimated costs charged by the hospital before your treatment begins
- confidentiality and privacy concerning your medical care, including examination, consultations and treatment are confidential. No information or records pertaining to your care will be released without your permission, or the permission of your representative, unless such a release is required or authorised by law or necessary to enable another health care worker to assist with your care
- have the details of your condition and treatment kept confidential and private, unless the law requires otherwise
- your consent is required before any treatment begins, and you may withdraw your consent at any time and refuse further treatment. Your treating psychiatrist will discuss with you the consent process, so that you are fully informed of what options are
- know the identity and functions of other healthcare professionals who are involved in providing care
- receive clear information from your treating Psychiatrist about your illness, its likely course, the expected treatment, possible side effects or risks
- you have the right to receive information about plans for discharge from the hospital and your follow up care
- to participate in decisions affecting your healthcare and actively contribute to your care plan
- be informed if your proposed treatment is experimental or part of medical research or teaching. You can refuse to take part in such treatment, and you will still receive appropriate care
- ask for a second opinion about your treatment, except in emergency situations
- ask to review your medical record
- retain and use your personal clothing and possessions as space permits, unless to do so would infringe on the rights of other patients or unless medically contra-indicated
- expect safety where practices and environment are concerned
- seek support from advocacy services
- make a comment or complaint about the treatment or the quality of the health services or care without fear that you will be discriminated against
- privacy for visits during established patient visiting hours
- have your dietary and other special needs considered.